Lounge Supervisor

Date posted: 16 Apr 2018 | Applications close: 02 Jul 2018

Millennium Hotels and Resorts is one of New Zealand's largest hotel operators and part of a rapidly expanding international network of hotels. This company has the ability to offer a dynamic career path for those who prove themselves through commitment, talent and results.

Auckland’s newest lifestyle hotel, M Social made its debut in October 2017. Undeniably, the best location in Auckland CBD the new hotel has been designed to maximize social synergies for those who live, work and play nearby.M Social Auckland caters to a mind-set and not a particular age group.  It is a unique experience for the style conscious modern traveller with a dynamic design to provide a seamless transition from business to pleasure. 

We are on the search for enthusiastic, dedicated professional and talented Lounge Supervisors. We at M Social want to employ personality matched with experience.

This role will include:

  • You have to be social, so social.
  • Must have superior, excellent, outstanding, worthy, spectacular customer service skills.
  • Excellent communication skills, in both verbal and written.
  • The ability to retain guests, you need to create a following and get them to love you
  • Work autonomously and as a team. You will be by yourself sometimes but a have small support team to call on.
  • You need to care about people and understand your guest purpose of their stay, connect and become their best friend.
  • Supervision of the staff and the overall activity within the Lounge
  • Food & Beverage knowledge, basic handling of food and drinks, without the consumption part.
  • Running  the daily operations of the Club Lounge;
  • Check in/out of Lounge access VIP guests;
  • Greet VIP guests as they approach the club lounge and provide them with assistance
  • Ability to Host with guests and ask if they would like additional servings
  • Respond to guests’ inquiries regarding hotel and lounge’s features and services and address any specific concerns regarding services and premises
  • Perform follow up duties to ensure continuous guest satisfaction and take orders for additional services
  • A current New Zealand drivers licence and LCQ certificate is preferred for this role
  • Experience with OPERA is favourable


You must be available to work standard rotating schedules including weekdays, weekends and public holidays.

Send through proof that you have what it takes by applying via the ‘Submit now’ button.

Now is your chance to be part of this new lifestyle hotel, bringing the concept to life. 

Only people with a legal right to work in New Zealand will be considered for this vacancy. Please only apply if you have the appropriate documentary evidence.

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Name: Maddison Palmer
Job Title: Recruitment and HR Coordinator
Property: M Social Auckland

Email: nzhr@millenniumhotels.co.nz
Website: https://www.millenniumhotels.com/en/auckland/m-social-auckland/

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