Front Office Manager

Date posted: 12 Apr 2018 | Applications close: 29 Apr 2018

Millennium Hotels and Resorts is one of New Zealand's largest hotel operators and part of a rapidly expanding international network of hotels. This company has the ability to offer a dynamic career path for those who prove themselves through commitment, talent and results.

About the role

Millennium New Plymouth Waterfront is looking for an experienced and career minded Front Office Manager to lead an enthusiastic and diligent team of professionals. This position requires someone with drive to develop the Front Office Team.  You will work closely with the Hotel Manager and Reservations.

Key Responsibilities

  • Assist the Hotel Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk
  • Provide excellent customer service per the hotel and overall MCK standards
  • Assist in accounts payable and receivable
  • Prepare reports
  • Assist guests with any enquiries, reservations, housekeeping requests
  • Ensure team is adhering to company policies, procedures and standards to ensure that guest expectations are exceeded.

Key Benefits

  • Discounted hotel rates both nationally and internationally
  • Meals on duty
  • Access to discounted health insurance
  • Career development planning and opportunities

Key Skills & Experience

  • Excellent communication and customer service skills
  • A proven track record of training and developing staff
  • Strong numerical and accounting skills
  • Ability to manage and exceed service standards
  • Flexibility to work shifts including weekends
  • A sound understanding of Opera PMS would be advantageous along with experience in a managerial position

If this opportunity fits your experience and you want to join our friendly team, please submit your CV and covering letter via the apply now' button.

Only people with a legal right to work in New Zealand will be considered for this vacancy. Please only apply if you have the appropriate documentary evidence.

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Name: Maddison Palmer
Job Title: Recruitment and HR Coordinator
Property: Millennium New Plymouth Waterfront


Apply Now